Access Bank has announced that it will temporarily shut services for a system upgrade aimed at optimising its offerings to customers.
This was contained in an email sent to its customers on Tuesday, October 7, 2204.
According to the bank, the upgrade will take place in phases, starting on Saturday, October 12, at 10 pm and ending on Sunday, October 13, at 6:30 am.
The bank added that during this period, customers may experience temporary service disruptions on the Access More app, Internet Banking platform, and ATMs.
The message read, “Dear Valued Customer, in line with our continuous drive to better serve you, we embarked on a comprehensive system upgrade to optimise the functionality of our systems.
“The upgrade exercise, which will take place in phases, starts on Saturday, October 12 at 10pm to Sunday, October 13, 2024 at 6:30 am (West African Time).”
However, the bank assured customers that their cards will remain operational, and the *901# service will still be available for funds transfers, airtime and data purchases, as well as bill payments.
“Upon completion of this exercise, service across all channels will be fully restored,” the bank stated.
It also emphasised its commitment to keeping customers informed about subsequent phases of the upgrade exercise.
Meanwhile, Zenith Bank Plc has reassured its customers of improved services following recent infrastructure upgrades.
The bank in the statement also apologised for the service disruptions experienced across its e-channels during the upgrade period.
The bank while clarifying that significant progress have been made with the upgrade, stated that the glitches were a result of routine information and technology maintenance, which is essential for optimising service delivery.
It emphasised its commitment to ensuring 100% uptime, stating that it takes this responsibility “very personally” and continuously allocates resources to maintain uninterrupted service availability.
The bank, however, expressed its sincere apologies for any inconvenience caused to customers during the upgrade process, highlighting that the information technology enhancements are designed to improve the quality of service for its esteemed clientele.
“We sincerely apologise for the service disruptions you experienced recently on our banking channels. This was due to an information Technology upgrade aimed at improving the quality of service we provide.
“We have made significant progress with the upgrade and you can now perform transactions conveniently with the following Zenith bank”